01692 652218 or 07989 540982

Privacy Policy

Paul Taylor and Lucy Taylor-Bindloss (“We”, “Us”) are committed to protecting and respecting your privacy.

This policy and any other documents referred to on it sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.colmanbrooklodge.co.uk you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Lucy Taylor-Bindloss, May Cottage, Walcott Road, Bacton, Norfolk, NR12 0HB.

This privacy policy provides you with information as to what happens with your private data that is collected by us through your use of the website.


Account: Personal information, payment information, and credentials used by customers to access material and/or any communications system on the website;

Content: Any text, graphics, images, audio, video, software, data compilations or any other form of data capable of being stored in a computer that appears on or forms part of this website;

Cookie: A small text file placed on your computer by us when you visit certain parts of the website.  This allows us to identify recurring visitors and to analyse their browsing habits within the website.  Where e-commerce facilities are provided, cookies may be used to store your cart.

Data: All information you submit to the website.  This includes, but is not limited to, account details and information submitted using any of our services or systems;

Service: Any online facilities, tools, services or information that we make available through the website either now or in the future;

System:  Any online communications infrastructure that we make available through the website either now or in the future.  This includes, but is not limited to, web-based email and email links;

User: Any third-party that accesses the website and is not employed by us and acting in the course of their employment;

Website/Our Site:  The website you are currently using (www.maycottagenorfolk.co.uk).


We may collect and process the following data about you:

Information you give us

You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, register and account, subscribe to our service, search for a product, place an order on our site, enter a competition, promotion or survey, and when you report a problem with our site.

The information you give us may include any of the following:
·    Name;
·    Date of birth;
·    Gender;
·    Job title;
·    Profession;
·    Contact information such as email addresses and telephone numbers;
·    Demographic information such as post-code, preferences and interests;
·    Financial information such as credit / debit card numbers.

Information we collect about you

With regard to each of your visits to our site we may automatically collect the following information:

•    technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
•    information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.


3.1.    Any personal Data you submit will be retained by us for as long as you use the services and systems provided on the website. It may be necessary for us to keep your data when you are no longer a customer, however, how long we keep it depends very much on the type of information and purpose.

3.2.    Any or all of the above data may be required by us from time to time in order to provide you with the best possible service and experience when using our website.  Specifically, data may be used by us for the following reasons:
•    For internal record keeping;
•    For processing your booking;
•    To improve our products and services;
•    to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
•    to provide you with information about goods or services we feel may interest you (provided you have opted in);
•    to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
•    Contact for market research purposes, which may be done using email, telephone, fax or post.  Such information may be used to customise or update the website.
•    Where we are required to disclose by law or because a court or the police or other legal or regulatory enforcement agency has asked us for it.


4.1.    We may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, processing booking requests, search engine facilities, advertising and marketing.  The providers of such services have access to certain personal data provided by users of this website.  Any data used by such parties is used only to the extent required by them to perform the services that we request.  Any use for other purposes is strictly prohibited.  Furthermore, any data processed by third-parties must be processed within the terms of this Policy and in accordance with the Data Protection Act 1998.

4.2.    Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.


5.1.    We may, from time to time, expand or reduce our business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties.  Data provided by users will, where it is relevant to any division so transferred, be transferred along with that division and the new owner or newly controlling party will, under the terms of this policy, be permitted to use the data for the purposes for which it was supplied by you.

5.2.    In the event that any data submitted by users will be transferred in such a manner, you will be contacted in advance and informed of the changes.  When contacted, you will be given the choice to have your data completely deleted or withheld from the new owner or controller.


6.1.    This will include the following:

•    Use of data for direct marketing purposes.

6.2.    The direct marketing which We might want to send to you includes information about our existing or new holiday properties, special offers, promotions and competitions (which we will refer to collectively as “Promotions”).


7.1.    You may access certain areas of the website without providing any data at all.  However, to use all services and systems available on the website you may be required to submit account information or other data.

7.2.    You have the right at any point to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent this at any time by contacting us direct.

7.3.    You may restrict your internet browser’s use of cookies.  For more information see clause 12 below.


8.1.    You may access your account at any time to view or amend the data.  You may need to modify or update your data if your circumstances change.  Additional Data as to your marketing preferences may also be stored and you may change this at any time.

8.2.    The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


9.1.    Data security is of great importance to us and to protect your data we have suitable physical, electronic and managerial procedures to safeguard and secure all information collected online.

9.2.    All personal data is stored securely in accordance with the principles of the Data Protection Act 1998.

9.3.    Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.


10.1.    We reserve the right to change this Privacy Policy as necessary or as required by law.  Any changes will immediately be posted on the website and you will be prompted to accept or decline the terms of the policy on your first use of the website following the alterations.

11.    COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.